🔁 Return ,Exchange and Cancellation Policy– No Frowns, Just Smiles! 😄
Effective Date: 01/08/2025
At MyRainbowKids.in, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help you with a smooth return, refund, or exchange process.
We want every toy to bring joy! But if something’s not right, don’t worry — we’re here to make it better.
🧸 When Can I Return a Toy?
You can return a product within 7 days of receiving it if:
It’s damaged or defective
You received the wrong item
The product is unused, in original condition, and packed just like it arrived — tags, box, accessories and all!
📦 Everything should come back just the way it came — no scribbles, no cookie crumbs 😊
🔄 Want to Exchange Instead?
We’re happy to exchange if:
The size or variant doesn’t suit your little one
You got the wrong color or style by mistake
💰 How to Start a Return or Exchange?
Tap the button below or ping us on WhatsApp
Share your Order ID and what went wrong
Our friendly team will take it from there — no hassle!
📅 What’s the Timeline?
As soon as we receive the returned goodies:
We’ll process your refund or exchange within 3–5 working days
Refunds will be sent to your original payment method
❌ What Can’t Be Returned?
To keep things safe and hygienic for all our tiny customers, we cannot accept returns for:
Personalized or custom-made items
Baby care essentials (like teethers, bottles, or bathers)
Sale or clearance items
🛑 Thanks for understanding — we do this to keep things clean, safe, and joyful for every child!
🚚 How to Initiate a Return
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Contact us at 📧 support@myrainbowkids.in within 7 days of delivery.
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Include your order number and reason for return.
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Our team will guide you with a Return Authorization and shipping instructions.
📦 Return Shipping
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Customers are responsible for return shipping unless:
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The item was defective, damaged, or incorrect.
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Use a trackable courier to ensure safe delivery of returned items.
💰 Refunds
- Once we receive and inspect your returned item, we’ll notify you of the refund status.
- If approved:
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Refund will be processed to your original payment method
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Allow 7–10 business days for the refund to reflect
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Shipping charges are non-refundable, unless the return is due to a defective or wrong item.
🔁 Exchanges
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We offer hassle-free exchanges in the following cases:
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Wrong size, color, or item received
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You prefer a different variant (subject to availability)
To request an exchange:
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Contact us at support@myrainbowkids.in
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Exchanges follow the same eligibility and return shipping rules as above
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Once the original item is returned, a new order will be processed
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❗ Damaged or Defective Products
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If you receive a damaged or defective product:
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Email us within 48 hours of delivery
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Attach clear photos of the product and packaging
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We’ll arrange a replacement or full refund at no extra cost
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🛑 Cancellation Policy
- Orders can be canceled within 24 hours of placing them
- After 24 hours, the order may already be in processing or shipping
- If canceled before shipping, you’ll receive a full refund within 5–7 business days
📜 Terms and Conditions
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By accessing or purchasing from MyRainbowKids.in, you agree to the following:
👤 Eligibility
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You must be 18 years or older to place orders on our website
🧸 Product Descriptions
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We make every effort to display products accurately
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However, slight variations in color/design may occur due to screen settings and lighting
💡 Intellectual Property
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All content including images, designs, text, and logos are the property of Rainbow Kids Store
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You may not copy, reuse, or reproduce them without written permission
🚛 Liability Disclaimer
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We are not responsible for delays caused by courier partners
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We are not liable for any misuse of the products after delivery
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🧸 Still Have Questions?
We’re just a message away!
📞 Call us : 9805753143
💬 WhatsApp us : 9805753143
📩 Email us : support@myrainbowkids.in
Working Hours: Monday to Saturday, 9:00 AM – 8:00 PM